Your data · MySchool.Life by InterconX Limited

Delete my data

Use this page to ask us to delete your MySchool.Life account and the personal information linked to it, to delete only part of it, or to get a copy first. You do not need to sign in or reinstall the app. It applies to the MySchool.Life website, web app, and the iOS and Android apps published by InterconX Limited.

Send a request

Submit the form, or email [email protected] from the address on your account with your name and school — the two routes are equivalent.

What would you like us to do? Partial examples: remove a linked child, delete device and push-notification data, stop newsletters, remove a guest booking.

Full name

Account email address The email you sign in with, so we can find your account and verify it is you.

Your role

School or organisation Helps us find the right account if you use more than one school.

Anything we should know

I understand that deleting my account is permanent, that I will lose access to my bookings, tickets and history, and that the account cannot be recovered. (For a copy-of-my-data request, ticking this box only confirms the details above are accurate.)

Request received

Thank you. We have your request and will email the address you gave within 5 business days — first to confirm it is really you, then to tell you what happens next. Deletion is completed within 30 days of verification and we email you when it is done.

What happens next

We acknowledge within 5 business days and ask you to confirm from the email address on the account. We never delete on an unverified request — this protects you from someone else deleting your data.
We work out who controls the record. If a school created your account (a student, a parent linked by the school, a teacher), the school controls it under its own privacy law. We forward your request to the school's privacy contact and act on its instruction; you can also contact the school directly. If you created the account yourself (a guest booking, a self-registered parent, a newsletter subscription), we action it ourselves.
We delete or export within 30 days of verification and confirm by email. If the school must action it, the 30 days may extend once and we will tell you.

What is deleted, and what we must keep

Deleted permanently

Your name, email address and phone number
Your profile, role and notification preferences
Your bookings, seat selections and guest details
Your QR tickets and event check-in records
Student or guardian links attached to your account
Device identifiers, sessions and push-notification tokens

Kept, and why

School records the school is required to keep (attendance, assessment results) stay under the school's control and retention rules — they are anonymised of your account link where the school allows.
Audit-log entries recording that actions happened are kept for 7 years with the personal identifier removed.
Payment records for optional AI credits purchased by a school are kept by Stripe for as long as tax law requires; no card numbers are ever held by us.
Records under a legal hold, dispute or safeguarding matter — only while it lasts.
De-identified statistics that cannot be linked back to you.
Any copies held in backups are deleted when those backups expire.

Before you delete: if you only want fewer notifications, change that in the app under Settings → Notifications — you do not need to delete your account. A school may later re-create a student record from its own systems; that is the school's decision, not a recovery of the deleted account.

For school administrators

To remove leavers in bulk, to return and delete a whole school's data at the end of a subscription, or to obtain written confirmation of destruction, email [email protected] from your school administrator account. We return data in a machine-readable format on request and confirm deletion in writing.

Au Québec, vous pouvez nous écrire en français à la même adresse. For anything else about how personal information is handled, read our privacy policy.